The Nigerian Civil Aviation Authority has questioned Delta Airline for delaying unduly delaying Nigerian passenger and putting them through unfair treatment.
The passenger who are expected to join a connecting flight in Atlanta were reportedly delayed at the Muritala Muhammad International Airport in Lagos.
The airline was said to have refused to provide lounge access of hotel accommodation despite being rescheduled for another flight and had to wait for seven hours.
This disclosure was made by Micheal Achimugu, NCAA Director of Public Affairs in a post on X on Sunday.
His tweet reads, “Dear @Delta airline. Your delayed departure from Lagos on Saturday afternoon and the lengthy tarmac delay on arrival in Atlanta meant that one of your Nigerian passengers who, incidentally, is a staff of the NCAA, missed their connecting flight due to no fault of theirs.
“You then schedule them for another flight, with an almost 7-hr waiting time, and refuse them hotel accommodation or, at least, lounge access.
“This passenger was left sitting in an uncomfortable chair all night, and their rescheduled flight still suffered a delay. Your station manager claims that they cannot lift a muscle because they are not responsible for Atlanta.
“This ill-treatment of Nigerian passengers, similar to the Gloria Omisore incident, is not acceptable and the Nigerian Civil Aviation Authority will react to this, per Part 19 of the NCAA Regulations 2023.”
He insisted that “Nigerian passengers, whether they know their rights or not, must be accorded the level of care and dignity they are entitled to.”
However, Delta’s Media Relations Officer in Nigeria, Adeola Olanrewaju, said she would request details and respond accordingly.
